Complaints & Dispute Resolution

We want concerns to be reviewed on their facts

If something looks wrong in a contract, instalment record, receipt or service process, contact Gujrat Autos so the issue can be investigated.

Step 1 — Submit a complaint

Use the contact form. Give your name, a working contact address and the relevant customer account or transaction reference. Describe the issue chronologically.

Step 2 — Provide supporting information

Keep copies of receipts, dated messages, signed agreements and other evidence. Share sensitive supporting documents only using an authorised secure method requested by staff.

Step 3 — Internal review

Staff may review the agreement, posted records, outstanding items, approval history and relevant communications. If another department must check the issue, the team can arrange escalation.

Step 4 — Clarification or correction

When the review identifies an error, the business should communicate the correction process or explain why the records remain unchanged. Financial reversals and amendments require applicable authorisation.

Step 5 — Further remedies

If the matter remains unresolved, customers may pursue the remedies available under their contract and applicable law. Nothing on this site removes statutory rights.

For urgent security concerns

If you suspect fraudulent payment instructions or compromised portal credentials, stop sharing information and contact the business through an independently verified official channel.